I am having a hard time finding Routing rules and Queue topics,for my request queue, in the new experience. Can anyone point me in the right direction? | Community
Skip to main content
Level 2
June 10, 2021
Question

I am having a hard time finding Routing rules and Queue topics,for my request queue, in the new experience. Can anyone point me in the right direction?

  • June 10, 2021
  • 2 replies
  • 656 views
No text available
This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

2 replies

Level 5
June 10, 2021

When you are in the request queue project there should be options on the left panel for Queue topics, topic groups and routing rules. If they are not there you may not have them setup to display in your layout template. You will need to go into the setup > Interface > Layout templates and make sure to turn on those options for the left panel of the project view.

BRIANDA1Author
Level 2
June 10, 2021
Thank you. I will look at my layout template. Thanks again