Hi Amanda
Majority of people working in our IT Department have some availability for project work over and above their business as usual (BAU). In readiness for 2019 as part of our Ops Planning we will be trialling each team having a BAU plan whereby their BAU % commitment, i.e. the amount of time they need to spend on 'keeping the lights on' is locked down. The different teams across the department have differing requirements as to how much they want to manage their BAU tasks in WF. We are therefore starting by giving everyone a consistent template with one task that shows the total BAU hours for the year (with a fixed task constraint). They will then have a number of other tasks that they can tailor with zero hours but these will appear in their timesheets so that actual time can be recorded against them. Some teams want to put hours against these, which is fine, as long as the hours against the BAU pot are deducted. Some teams don't want to have to manage their BAU tasks to this degree which is also fine. The result is that, when the users are viewed in the Resource Planner, it gives us visibility of their availability for project work as this will show in the 'DIF' field. It will also be essential that time off is consistently entered. Let me know if you would like any further detail or screenshots as happy to oblige. All the best Jane Jane Bradshaw BAKKAVOR LTD