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Global system admins org chart.


Level 4

Who could share an org chart for sys admins of govern WF at the enterprise level (2-5k users)? how many people do you have and what are their responsibilities?


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2 Replies


Level 7

Hi Lila, we have 3 system administrators who are responsible for maintaining/governing the system configuration and design of various solutions + support. We have 2 super admins (group admins with all privileges) who are training to become system administrators (3-6 month process) - a team of 5 globally (APAC (2) - EMEA (2) - AMER (1)).

We have an extended team of 150+ Power Admins (group admins with fewer admin privileges) who manage support queues at a market level (33+ markets) - their main role is user/project support/maintenance. The Power Admins can interface with the system administrators using a support queue, and the system administrators get roughly 100 - 200 tickets per month.

We have roughly 7,500 users; with plans to grow to 10-15k this year.

If you're working in the US only; I would recommend starting with 2 expert system administrators for business continuity and 2/3 Power Admins (Group Admins) per Home Group. If global, you may want to consider the regional presence of system administrators.

Hope this helps.


Level 4
Very helpful, thank you! Thank you, Lila Lila Whitney | Discover Pronouns:<> she, her, hers Brand Creative Group 2500 Lake Cook Road, Riverwoods, IL 60015 P: 224.405.5857 E: lilawhitney@discover.com