Error The request queue is no longer available

[BillZ-123]

Hello

This is my second time creating a Help request queue. The first is working correctly and I referenced the first when creating the second. Currently the second is not appearing in the drop down on the requests page and when I use the direct link I get the following error "Error The request queue is no longer available". Any thoughts?

Thanks

Bill

[Daniel_Clarke]

Hi Bill! 

First thought would be, did you scroll down and "save" once you clicked the request queue checkbox? Unfortunately the system shows you all the goodies and even the link before it is truly active upon save!

Second thought would be, what were your sharing permissions set to in the "Who can add requests to this queue" area?

[NicholeVargas]

@BillZ-123 In order for a request queue to show up in the Requests area, the following 2 things must be in place:

• The project is set to Current (or status that equates with Current)
• The checkbox for "Publish as Help Request Queue" is selected under the Queue Details section 

If both of these are true and you are still not seeing the project in the Requests area, let us know!