Thanks for suggesting our Workfront Snapshot solution, Eric.
Laura (and Karen), yes, one way to use a Snapshot is to capture "what was going on" at a certain point in time within Workfront. You can then use our Snapshot Viewer for basic lookups, or some other third party reporting system (e.g. MS Access, Tableau, etc.) to build whatever-you-can-imagine reporting, including trending over time.
Another use is data recovery. We have a number of clients who back up their Workfront environments every Friday night juuuuust in case, so that in the event of an unfortunate error (think "accidentally deleted my Helpdesk Queue"...true story; noting that it's preventable either manually or automatically using UberCalc ), we can then help them recover that data.
Finally, the most sophisticated use of Workfront Snapshots is for datawarehousing. With that objectivein mind, we've added a Timestamp field to every table we capture so that each Snapshot can be loaded in an additive fashion. Companies who opt for this approach are often joining to other operational information in different systems and/or looking for operational trends in order to improve overall efficiency. Advanced stuff, but very cool!
Regards,
Doug