Email notifications not sending

[JenniferCu1]

Hi everyone,

I am trying to set up an email notification for a specific task. I've created the notification and assigned it to a task in a test project, but the assigned user is not receiving any emails.

The notification is supposed to be sent as a reminder 3 days before the task is due.

Has anyone experienced this or have any suggestions on how to resolve it?

Thank you!

[AmyReilly]

I have the same issue with new timesheet notifications that I just set up.  

[KellieGardner · Accepted solution]

Hi Jennifer - sometimes testing the notifications can be tricky. 

You need to make sure you add the reminder to the task more than 3 days prior to it's due date if you want it to trigger at the 3 day mark. If you add the reminder today, and today is the 3 day mark then it won't trigger the email. If you add the reminder today, and today is the 4 day mark then it should send tomorrow. All reminders trigger at midnight mountain time, if they meet the criteria. 

[JenniferCu1]

Hi Kellie, thank you! I'll try that.