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Does anyone have examples of Workfront related user experience surveys that they are willing to share?

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Level 3

My companies' official 1 year Workfront anniversary is approaching and we are getting ready to send out a survey to our user base. Any examples of Workfront related user experience surveys would be helpful for us to construct ours.

Thanks

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8 Replies

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Level 10

I would be interested in seeing an example as well. It's a good way to allocate time for solutions to common issues.

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Level 3

@Skye Hansen‚ Thank you, this is what I have been looking for!

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Level 4

In addition to the below, we also have separate questions for users in the New Experience, users who are Group Admins, and questions about training (if they've attended, if they would like more or different kinds of training). We also include questions about our DAM.

  • Do you feel that Workfront helps you do your job?
  • Do you feel that Workfront makes your job easier?
  • What is your overall satisfaction with Workfront?
  • What Workfront features do you find helpful?
  • How much time per month does Workfront save you, compared to when you requested and/or managed your work outside of this platform?
  • If you could change one thing about Workfront what would it be?
  • Which Workfront processes do you interact with?
  • Are there processes you interact with outside of Workfront that you want to be added to the platform?

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Level 3

@Yvonne Miaoulis‚ These will be great to add to my survey as well. Thank you!

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Level 5

We did a survey after a year. Then afterwards we did voluntary focus groups based around the main feedback we heard to get their ideas on how to address those. The survey questions we used were through SharePoint. See the list below.

· Has Workfront improved your ability to manage day to day work?

1 = Strongly Disagree - increased my work a great deal

2 = Disagree - slightly increased my work

3 = Nether Agree or Disagree - stayed the same

4 = Agree - slightly improved

5 = Extremely Agree - improved greatly

· Think about the amount and types of notification you receive. Does the amount and type of notifications help get your work done.

1 = Strongly Disagree - too many notifications

2 = Disagree - notifications could decrease slightly to be more useful

3 = Nether Agree or Disagree - Don't pay attention to notifications

4 = Agree - amount and type of notification has slightly improved ability to track projects

5 = Extremely Agree - amount and type of notifications greatly improve ability to track projects

· Rate the ease of logging time to projects.

1 = Extremely difficult - unable to find tasks and/or places to log time

2 = Somewhat difficult - too many places to log time - don't know where to go

3 = Neither easy or difficult

4 = Somewhat Easy - able to find tasks and know where to go to log time

5 = Extremely Easy - many places available for logging time increasing ability to log

· Rate the ease of closing tasks

1 = Extremely difficult - unable to find tasks and/or places to log time

2 = Somewhat difficult - too many places to log time - don't know where to go

3 = Neither easy or difficult

4 = Somewhat Easy - able to find tasks and know where to go to log time

5 = Extremely Easy - many places available for logging time increasing ability to log

· Rate your expertise using Workfront

1 = Novice - new to Workfront or haven't used Workfront very often

2 = Disagree - slightly increased my work

3 = Average - know how to do simple tasks

4 = Intermediate - know to how to do most tasks but not an expert

5 = Expert - know how to do most tasks AND can be a resource for others

· Rate your comfort level in navigating Workfront and finding project information

1 = Extremely difficult - unable to navigate / never know where to find information

2 = Somewhat difficult - able to navigate to common places but find it difficult to find information

3 = Neither easy or difficult

4 = Somewhat Easy - able to navigate to most places and usually find information

5 = Extremely Easy - able to navigate to all places and always able to find information

· Where has Workfront saved you the most time? (Open text box)

· Think about the repetitive and time intensive tasks you currently do. Provide suggestions for enhancing and/or automating those tasks. (Open text box)

· Additional suggestions or feedback (Open text box)

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Level 7

This is wonderful and I'm stealing most of it. 😄 Thank you for sharing!

-j

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Level 1

We did one recently. The first half was more focused on how happy our internal clients were with the services we provided, but we did ask several Workfront questions. They were:

Tell us how you use Workfront.

‚óè I submit requests and look up my projects

‚óè I have a team member license and use it for my work

Tell us about how frequently you use Workfront. Do you use it

‚óè Daily

‚óè Weekly

‚óè Monthly

‚óè Rarely

The workflow and handoffs between teams in Workfront works well

‚óè Strongly agree / Fortement en accord

‚óè Agree / En accord

‚óè Neither agree nor disagree / Ni d’accord, ni en d√©saccord

● Disagree / En désaccord

● Strongly disagree / Fortement en désaccord

I can find my way around in Workfront to do what I need to do

‚óè Strongly agree / Fortement en accord

‚óè Agree / En accord

‚óè Neither agree nor disagree / Ni d’accord, ni en d√©saccord

● Disagree / En désaccord

● Strongly disagree / Fortement en désaccord

I would like additional support and training on Workfront

‚óè Strongly agree / Fortement en accord

‚óè Agree / En accord

‚óè Neither agree nor disagree / Ni d’accord, ni en d√©saccord

● Disagree / En désaccord

● Strongly disagree / Fortement en désaccord

What questions do you have about Workfront or what would you want us to cover in any future training sessions?

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