Our Workfront team has evolved and grown over the time since implementation. I am the only one that still retains why we made some of the directional decisions we did when building out our instance.
This has led to some confusion when new people come on board and they suggest a better way of doing something. (not knowing that there were factors into why we did it the way we did).
How do you document some of this valuable knowledge that isn't specific to a process step? i.e. we moved this group from this queue to that queue because of the change in support structure.