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Custom Reminder Notifications for Upcoming due/OverDue Tasks

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Level 4

I am asked to implement custom reminder notifications to send to the Task owner/Project owner when the task is due in few days and also when its overdue for few days.

 

Can someone help me how to achieve this requirement?

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7 Replies

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Community Advisor

Just in case his has been missed. Administrators have out of the box reminders available.

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Level 4

Seems like User will only be receiving one notification after its due. But I am kinda looking for Multiple notification.

For example, If a Task is due in 3 days, I want to send a reminder notifications for the user each day until it reaches the due date and also one notification each for the overdue tasks(maybe for 3 days continuously)

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Community Advisor

than maybe Reminder notifications?

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or both of these features combined?

 

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Level 3

Also adding here-Is there a way to use these admin reminder features to only notify a certain group or company? The different departments in our instance would like different reminder schedules. It doesn't look like there is a way to do this in these system settings, but double checking here with the community. 

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Community Advisor

CBuckwal, the reminders can be set up to send to teams, assigned users, and more.  See this link for additional info, https://experienceleague.adobe.com/en/docs/workfront/using/administration-and-setup/manage-wf/emails....  In your case you may have several notifications to create to allow for different teams and timeframes to be used.

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Level 3

Thanks, Kurt. But what I'm looking for is to only send reminders to the timesheet owners in the Marketing department, not for all timesheet owners in the system. There doesn't seem to be a way to narrow the notifications down to specific system groups or companies. I'm thinking only Fusion could provide this type of group specific notification. 

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Community Advisor

CBuckwal,

You are correct.  I do have a couple different Fusion jobs I run to provide reminders to teams or user about a couple different processes we have where reminding is needed to get work done.  As example, our marketers input request for engaging any vendor/agency for work so its vetted and certain information captured.  In many cases, marketers don't provide all needed info to move forward so their request is returned to them (via notification with steps to take), then reminds them again at 7, 14, 21 days based on if the last update date is changing or not.