Can't assign back System Administrator Access Level to a user in Workfront.

[JorgeSa]

I temporarily changed the Access Level of a user to Project Manager in Workfront. After doing that I attempted to revert back to System Administrator but this option had disappeared. Other users still have the System Administrator function.

How to set a user back to System Administrator in Workfront?

[Richard_Le_]

Hi,

It sounds like you are using Adobe Admin Console. If yes, system admin access can only be granted through the Admin Console, it is not done in Workfront.

Best Regards,

Rich.

[Lindag2]

I'm having the same issue. However, the person IS registered as a system admin in Adobe Console and still Workfront isn't giving me the option to choose in the Access level dropdown menu. How do I fix this?

[Lindag2]

I opened a tech support ticket for this issue. But thought I would post a comment too in case I get a response quicker.  

[_Manish_Singh]

Hello @Lindag2, Open Adobe Admin Console, and from the top navigation bar, select 'Users'. Enter the username and open the user profile.

Next, edit the 'Admin rights':

Then, turn on Product profile administrator and add the Workfront instance:

[Lindag2]

Thank you.