Hi Mohini, I'm sure someone here will have a better solution, but we just follow up with additional information on the request itself (i.e. send comments etc.). In certain scenarios we convert the request (Issue) to a Project that has a few tasks and those tasks are to obtain the needed follow-up information. Basically I think of it as two scenarios: The Requestor submits a request and will need to add information (later) – We have our Teams follow up with the Requestor via the ticket to help obtain the additional information. The Requestor submits a request and we will need to add information – We convert the request to a project as stated above. An example of #2 is a Hardware or Software Request. The Requestor submits it, but we have to then gather Quotes, obtain Approval, Purchase, Receive, and Install. But like I said others may have a better solution.