Assign a issue to a job role using Fusion

[ibmfur]

Hello

The challenge I am having now is that I need to assign a request/issue to someone based on their role.

For example, I want all Implementation related issues to go to all Workfront users whose primary job role is the Implementation Specialist. There are 3 people who qualify for that.

We do not use Routing Rule and Queue Topic to do issue assignment. We are using Fusion to do that. This is a given so we have no control over that.

But there is a limitation on the Fusion side in which case Fusion can only assign the issue to the first person in line for that role.

So what I want is to assign the issue to the Implementation Specialist job role and all the 3 users can see this issue in their Work List when they are in Workfront and to receive in-app notifications for that matter. 

Is there anyone who has done something similar or can shed some lights?

Much appreciate it.

[The_Real_Melinda_Layten]

Contemplate AssignedTo vs Assignments.  AssignedTo is a specific user and is limited to one.  Assignments are a collection and can include each individual, role or team.  Only 1 team can be assigned, but multiple roles and individuals.   

So you want to create an assignment on a request assigned to the team.

[ibmfur]

Thanks - please could elaborate on where do you see "AssignedTo" and "Assignments"?

I was checking the API Explorer but can only find the following but I think it might not be the one you referred to.....

[RandyRoberts]

Can't you do that with routing in queue topics?

[ibmfur]

No, unfortunately we have to operate under the constraint that it is not using queue topics and routing rules... 

[The_Real_Melinda_Layten · Accepted solution]

Assign and Assign Multiple are the actions that add assignments.

Assignments is a collection on work items.

Assigned to is a single user (references).

[ibmfur]

Clear.. They are under Task in API Explore just for future reference.

Thanks again