Workfront

Kundanism · 3/28/22

Hi,

Please give your suggestion or recommendation to find the double entry user name. This is building up because of SSO implementation.

With regards,

Kundan.

JillAc · 3/29/22

I don’t know how to make that report but can tell you what I do to avoid that situation in the future, is that I don’t set up a profile for a new user until after the first time they login. So, when someone is new to the system, I send an email with the link and ask them to login. I warn them that they will have a blank workspace, and to let me know once they have established the connection. Then I go in and edit the username they logged in with to set them up. The place where I have a million duplicates that can’t be controlled is in Proof. And there are comments and updates under each version of their email address, so I can’t delete the incorrect username.

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JillAc · 3/29/22

I don’t know how to make that report but can tell you what I do to avoid that situation in the future, is that I don’t set up a profile for a new user until after the first time they login. So, when someone is new to the system, I send an email with the link and ask them to login. I warn them that they will have a blank workspace, and to let me know once they have established the connection. Then I go in and edit the username they logged in with to set them up. The place where I have a million duplicates that can’t be controlled is in Proof. And there are comments and updates under each version of their email address, so I can’t delete the incorrect username.

Kundanism · 4/6/22

Thanks @Jill Ackerman‚ .

This could be one of the solution. Thank you for sharing your recommendation.

Mvh

Kundan.

Stacey_Robertson · 4/6/22

Jill, we had the same problem as our email addresses have changed. We ended up having to go in and re-route several proofs to one email address and then delete the one that we didn't need before we could update to the new email addresses.