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Adding users to an approval process


Level 1

Hello all,


Not sure if this is just a simple setting I need to toggle on/off or something that was moved in a recent update, but when creating a task approval process, I can no longer delegate a specific user or job role as an approver. The only options that pop up for me are generic roles such as Project Owner, Project Sponsor, etc. (see screenshot). Is there a setting or edit I can make so that I can add users again? I also tried an issue approval process and had the same options.




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3 Replies


Community Advisor



The options you see in your screenshot look like the default wildcard approver variables that appear when you first click into the approvers field. If you start to type the name of the person/role you want to be an approver into that field, does the drop down menu change and present a list of people instead?


Best Regards,




Level 1

Hi Rich, unfortunately not. When typing a name/job role, nothing pops up as selectable.