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A couple of my users are running into a issue in the documents section. When they open the summary section, the document grey's out but they aren't able to scroll down or choose the icons to get to updates, approvals, etc. It's like it frozen. Help?


Level 4

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2 Replies


Level 6

It's happening to some of us too. Not on every project though. We have been able to get around it by hitting refresh on that page.


Level 3

Hello Kathleen,

This appears to be tied to browser cache. We had one other report of this happening and clearing cache and cookies resolved the issue. Will you please have your users seeing this behavior clear their cache and cookies if they are still seeing this behavior today? If this behavior persists please open a Support Case and we can take a closer look at this.