Your achievements

Level 1

0% to

Level 2

Tip /
Sign in

Sign in to Community

to gain points, level up, and earn exciting badges like the new
Bedrock Mission!

Learn more

View all

Sign in to view all badges

Update Send Report timing to use the recipient's schedule instead of default

Avatar

Community Advisor

15-11-2022

Description - When sending a report in Workfront you can select recipients as well as the frequency and when the report will send. Ideally I would want something to send every Monday morning at 8am. However 8am in New York is 1pm in London and 8pm in China. Instead I would want to set this up to send relative to the recipient so all three locations would receive at 8am local time instead of 8am default schedule (New York) time.

 

Why is this feature important to you - This would create consistency in communications throughout my global instance. Emails sent on a Friday morning that arrive on Saturday for Australia and Asia will be overlooked and buried by the time they start working on Monday. Also it will be late if they wait until Monday if it is something to be done by end of week.

 

How would you like the feature to work - I would love an additional button that says "send at user's local time" that can be toggled on or off. This way the sender has the option to either have the report sent to everyone at the exact same instance or sent to everyone at the same time relative to their schedule.

 

Current Behaviour - Reports are sent to the full recipient list at the same exact time based on the default schedule in the system

2 Comments

Avatar

Community Advisor

16-11-2022

We have 2 fairly large groups in our instance who are in very different time zones than our default time zone. This would be very helpful to them in setting up reports to send to their own users.

Avatar

Level 4

17-11-2022

How WF deals with timezones is very problematic. Some things should be by user timezone (like reports delivery) and others not, such as task dates. Hard to get aligned across the globe when everyone sees a different completion date.