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Stop the Proof Desktop Viewer from trying to install updated versions of itself

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Community Advisor

3/14/23

Description - Please change the Proof desktop viewer so that it stops trying to update itself.

 

Why is this feature important to you - Our company IT has barred us from being able to install apps on our laptops and everything must go through the Software Center. If for any reason we're able to successfully install the app, IT also has Symantec Endpoint Protection set up to bar the app from successfully running. 

 

How would you like the feature to work - We would like the app to stop trying to install itself. We'd also like a heads up from the Proof team whenever the app is updated.

 

Current Behaviour - Every time the desktop Proof viewer is closed, the last act from the application is to check to see if there is a new version, and if there is, it tries to install it. If it successfully installs, the symantec endpoint protection stops the app from running. Our users assume that the app doesn't work, and this causes poor user adoption.

4 Comments

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Employee

9/21/23

Updating this Idea to delivered due to improvements made in June that allow desktop proof users the ability to postpone updates. An announcement center announcement was sent at that time.

 

Thank you.

 

 

Status changed to: Delivered

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Level 10

12/5/24

@ewanh 

 

Hello,

 

Where do I go to postpone updates for the desktop proof app? We are working through standing this up with our users and have been receiving new update alerts every couple of days.

 

Thank you!