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Removing Adobe Advertising Banner from New Email Notification Template

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Level 9

5/29/24

When I got to work this morning, I was met with messages from several users very excited about our new Adobe Creative Cloud rollout, wanting to know how they could get access to it. 

 

After some VERY confusing pre-caffeinated back and forth, they sent me the re-designed email notifications that Adobe started sending as of yesterday(?) that feature a giant advertising banner all about an integration between Creative Cloud and Workfront. This is not an integration project we are doing, nor is it a tool we plan to subscribe to for our users.  I am not looking forward to repeating this to hundreds of people today. 

 

Making this gratuitous and unauthorized advertising initiative even worse, that link quite "helpfully" takes all of my end-users to installation instructions they'll never be able to complete. 

 

While I do like the much cleaner email notification layout, leveraging it to spam my users with product ads while making it appear to come from me as an internal initiative is not acceptable. 

 

Requested Fix: Remove the advertising banner from all email notification templates being sent to Workfront instance users.

5 Comments

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Community Advisor

5/29/24

Hi @KatherineLa - I agree that this is not a great user experience for general users of workfront and disappointing that they'd do that.

 

This post might be better suited to submit as an idea so the product team can become aware of it or even raise to your sales person so they are aware of the discouragement it provides to you and your company as a valued client. 

Our account person got an email shortly after I posted this here. I figured I'd try and head off at least a few other admins having a confusing morning before their coffee was done. Good thought on the Idea, I wonder if I can convert this post over or have to start new. 

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Community Advisor

5/29/24

Kind of makes me want to turn off daily digests for all my users. We are not an Adobe shop and Workfront is the only product we use so this should be interesting.