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Duplicate Notifications from WF and PHQ

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Level 3

3/2/18

Sorry, there's a lot of explanation for our use case before I get to the "idea"/what we would like updated:

Our users are receiving two different email notifications when a directed comment is made within a proof.

  • One email comes from PHQ and links directly the proof itself, and the other email comes from Workfront and links to the comments section at the document level.
  • We could turn off the PHQ emails altogether, but we want our users to go into the proof, whereas from the WF email, users are inclined to respond within the Workfront document updates page. The only Workfront email setting that addresses this is the "Someone comments on one of my work items" and that's too broad to turn off, as users might miss other updates.

It would be nice to have some additional email notification settings for the proof emails that are sent and/or a more solid integration between the two systems, because the emails from WF & PHQ seem to be missing any information about the other - WF emails don't link to the proof and the PHQ emails don't have the WF project name, etc.

1 Comment

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Level 4

4/7/21

We have this same issue; This leads to lot of confusion in our business users and redundant emails.


Will this be resolved with the Workfront + ProofHQ Integration planned?