There are legacy queue topics that should no longer be used but deleting them results in a loss of historical data from already-submitted requests.
The ability to deactivate queue topics will allow to toggle them off so that they no longer appear in the lists when submitting new requests to the same queue but will still preserve the queue topic data on the old requests.
Thanks for the feedback! I'm glad to let you know that as we are looking into operations with historical data, this idea is a perfect fit for that initiative and we are expecting progress on this in the upcoming releases.
As an update on this, the feedback you have provided on this area in general is being incorporated in a large initiative on heavily improving the intake experience. As it is a large initiative, the ETA goes out of the guidelines set for Idea Exchange Planned ideas, hence we are marking this as Not Planned. However, we will be reaching out proactively during the research phase of the aforementioned initiative for further details and feedback on the topic.
There's also an issue when queues are carried over to another year. Queue topics are repeated even though the old project (one that holds submitted requests) is closed/completed. When you create a new project for the fiscal year it shows previous years queue topics, which are duplicated. It seems as though you have to back and change the queue topic title to reflect the year it was used.
Is there any update on this? We have recently run into this issue, where we would like to eliminate some existing queue topics that we have but do not want to lose all of the historical data around the old requests that came through it.
Is there any update on this? We have recently run into this issue, where we would like to eliminate some existing queue topics that we have but do not want to lose all of the historical data around the old requests that came through it.
