Ability to add custom design/styling to custom forms and request queues (i.e. font size, font weight, color, etc), also support WCAG 2.1 AA compliance

[#1]

Description:

I'd like the ability to have a little bit of control over the look and feel of custom forms, particularly how they are displayed when used as a request queue. Ideally we'd be able to adjust font size, font weight, color, bolding, etc.  Even if we could apply a default font-size for the form, and selectively bold some text, that would be a huge improvement. 

Additionally, a complaint I've received multiple times is that the font size for a question is smaller than the font size for an option within that question.  If we could change the font size we could fix this ourselves. Or, if it's easier, make the question font-size match that of the options below it.  Example:

Why is this feature important to you -
There are new rules that go into effect in April 2026 around accessibility of internal and external documents for Government agencies. All documents must be WCAG 2.1 AA complaint. Depending on your reading of the guidelines the current request queue forms may not be in compliance.  More information here:  https://www.ada.gov/resources/2024-03-08-web-rule/

How would you like the feature to work -
I can think of a few different ways to address this:

1.) Allow admins to set a default font size for request queue forms and be able to selectively bold descriptive text in forms.

2.) Give us complete control over the font size, color, etc, on a per-question basis.

3.) As a stopgap, increase the font-size of the question label to match that of the options below it, and ensure request queue forms meet all other WCAG 2.1 AA guidelines.  

Current Behaviour:
We have no control over the design of custom form/request queue design, and current request queue forms may not be WCAG 2.1 AA compliant.

[#2]

It would be wonderful to be able to bold, underline, color font, highlight, etc...on custom forms.

[#3]

yes please add a tinymce style option for all fields within custom forms as well as the custom form builder.

The inability to customize the look and feel of the custom form and the data within it is a serious draw back

[#4]

I agree!

[#5]

Hi everyone who has up-voted for this idea !

The Workfront Product team has good news for you - a decision has been made to include the enhancement in question in the next 12-month roadmap.

It would still be very helpful to learn from you some good examples of use cases where you strongly need to style custom field labels and their values. Please feel fee to provide those examples on this thread.

Kind Regards,

Mariam Paronyan

Product Manager

[#6]

Hi Mariam,

Feedback we have recently got from users is that, when they are completing a form on a request queue, it would be very beneficial to be able to differentitate easier between the headings of the sections, descriptive field boxes and check box fields etc.

[#7]

It would also be great if we could limit the number of characters that could be entered into a specific field!

[#8]

We would like to call out items in Red or our brand colors on the form. Feedback we have received is they would like required fields to be Red and the headers to be our brand green instead of orange.

In this scenario, we placed a descriptive text about holiday delays for work and the users have said it's not clear enough. Bold and Red would help.

[#9]

Is there an update on when this will be delivered?

Greg, in case you haven't seen it there is a separate idea in the exchange for limiting text. See link: DEFINABLE CHARACTER LIMITS FOR CUSTOM FIELDS: https://support.workfront.com/hc/en-us/community/posts/360010501294-Definable-character-limits-for-c...

[#10]

I would LOVE to see this, primarily in the Descriptive Text field format. We often need to call attention to important instructions and it's hard enough to get people to read things. If it were posslble to make it red or bold, or highlighted, it might have a chance of standing out!

[#11]

Hi everyone,

As an update on this, I wanted to let you know that upgrades to Custom Forms builder has became a part of a bigger initiative and these sort of enhancements are going to be a part of it. Hence, I’m marking this idea as “Not Planned” as the delivery of it is falling out of Idea Exchange defined time frames.

We will be reaching you out proactively, during the research phase and in the meantime, I’d encourage you to add your use cases here for the future analysis by our team.

Best regards,

Gevorg Kazaryan

Product Manager

Workfront