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Can't get images to show on Emails - using Notes html field

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Level 4

Hi,

 

I've got an image URL

 

Corp-Prim-CREATIVESTUDIO-RGB-PH-lr-workfront (526×151)

 

But when I put it in the html field when adding a Note

 

GeraintJo_0-1751467141436.png

 

the email just shows the html

 

GeraintJo_2-1751467295297.png

 

 

The html does work in an html editor when I preview it so I'm not sure why it's not working in the html field in FUSION.

 

Can anyone help ?

 

Thanks

5 Replies

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Community Advisor

@GeraintJo seems to work for me - see below - the only thing I can think of is the missing / to formally close the image tag? 

 

SveniX_0-1751909529814.png

 

using the CreateRecord module

SveniX_1-1751909578342.png

 

Avatar

Level 4

Thanks for that.

 

Can you just check it also in the html field as I'm triggering an email with it too

 

Thanks

 

geraint

Avatar

Community Advisor

creating new note, same parameters

SveniX_0-1752092090803.png

 

SveniX_0-1752092047246.png

 

Avatar

Level 4

But you're still in the 'Note Text'' field.

 

Please add the 'html' field and see if that exact html works there too - in the email ?

 

Thanks

Avatar

Community Advisor

Sorry I totally misunderstood your actual problem. 

You've noticed that the EMAIL doesn't show the image but only the text tag. 
Since WF is able to render the HTML in the update itself, I'd say that's a bug and you should open a ticket.