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SOLVED

Adding updates/notes/comments to an issue/request

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Level 1

I'm trying to work out how to get a Fusion workflow to add an update/note/comment to a request (issue) but I seem to be missing the obvious as I can't work it out. All I want to do is post "this action was performed by Fusion automation" so it's clear that it wasn't done manually.

 

Darsh_0-1694107459833.png

 

I've seen suggestions that this could be done through either an "create record" module or a custom API post but I've not had any success in doing this. Which field should I be using and which module is best suited for this?

1 Accepted Solution

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Correct answer by
Community Advisor

You'll want to use the create record > record type= update

 

KellieGardner_0-1694108075660.png

 

 

 

 

 




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4 Replies

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Correct answer by
Community Advisor

You'll want to use the create record > record type= update

 

KellieGardner_0-1694108075660.png

 

 

 

 

 




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Level 1

Thanks! It looks so simple but I keep getting this error:

 

Darsh_0-1694108655011.png

 

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Level 1

Oh, I needed to set the Object Type as an Issue and it worked!

 

Thanks so much for the swift response!

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Community Advisor

Sorry forgot to check that box for my screenshot. Glad you figured it out.