Expand my Community achievements bar.

Join us LIVE in San Francisco on November 14th for Experience Makers The Skill Exchange. Don't miss out on this free learning event!
SOLVED

Adding updates/notes/comments to an issue/request

Avatar

Level 1

I'm trying to work out how to get a Fusion workflow to add an update/note/comment to a request (issue) but I seem to be missing the obvious as I can't work it out. All I want to do is post "this action was performed by Fusion automation" so it's clear that it wasn't done manually.

 

Darsh_0-1694107459833.png

 

I've seen suggestions that this could be done through either an "create record" module or a custom API post but I've not had any success in doing this. Which field should I be using and which module is best suited for this?

1 Accepted Solution

Avatar

Correct answer by
Community Advisor

You'll want to use the create record > record type= update

 

KellieGardner_0-1694108075660.png

 

 

 

 

 




View solution in original post

4 Replies

Avatar

Correct answer by
Community Advisor

You'll want to use the create record > record type= update

 

KellieGardner_0-1694108075660.png

 

 

 

 

 




Avatar

Level 1

Thanks! It looks so simple but I keep getting this error:

 

Darsh_0-1694108655011.png

 

Avatar

Level 1

Oh, I needed to set the Object Type as an Issue and it worked!

 

Thanks so much for the swift response!

Avatar

Community Advisor

Sorry forgot to check that box for my screenshot. Glad you figured it out.