Why are some Workload Balancer entries are grayed-out?

[Matt_McC]

Our team is ramping up with the Workload Balancer and we have noticed some of the project rows are grayed out (in the assigned and unassigned work areas) but the reason why is not clear. Grayed-out entries do not appear to be related to permissions or access, nor does it affect my ability to edit tasks. Any ideas?

[Madalyn_Destafney]

Hi, it may be that there is nothing due in the timeframe you're in for that particular project or may have to do with permissions:

More on the above in this article: https://experienceleague.adobe.com/docs/workfront/using/manage-resources/the-workload-balancer/navig...

[Matt_McC]

Thanks, Madalyn. I checked and I have full permissions to the affected projects and the projects have work due in the period.

[Madalyn_Destafney]

Are those greyed rows associated with users that don't align with your balancer filters? It may be pulling in users but their work may not align with your project/task filters?

[Matt_McC]

Thanks, Madalyn. I did some testing and this does not appear to be the issue.

I did find that one entry gray because the task fell on a Sunday - when i moved it to the Monday the line was no longer gray. However, this was not the case for all grayed out items.