Thanks for your time today.Please find below a Summary of our discussion over call:- You have an External Account setup as BBC Conformed and a corresponding bbc_address Schema.This Account establishes ODBC connection with third party.- There is a Workflow defined referencing this Schema where query ...

Hi Digital B2B'er​,Ideally Bounce Rate should reflect the exact number in Delivery Logs as well as Dashboard.Are we sure that the comparison was done at the same time, maybe those 7 bounces were soft bounces which later converged into successful Delivery.If the Dashboard and Logs are being checked s...

Hi dikshagoel​Deliverability Rules and reputation building is done to ensure that email clients do not identify incoming emails as Spam.This is the prime reason why we suggest such reply-to or sender addresses to be delegated with Adobe, since proper Deliverability checks are carried out for them.In...

Hi dikshagoel​Amending the Reply Address to your personal account won't have any major impact as such, however it is recommended that these address domains always be delegated with Adobe.

Hi robayzma​,Subscription would correspond to a Landing Page in ACS, which again would be a generic Landing Page.Generic Landing Pages do not give an option to update a custom Schema.Kind Regards,Garima

Hi robayzma​,Default Landing Pages (Unsubscription) won't allow you to update any other Schema except Profiles Schema.You will notice that the Access & loading Section doesn't allow selection of any other Schema, it has Profiles schema selected by itself and this filed is greyed out:Same would hold ...

Hi eveline8​,If a recipient hasn't subscribed to a service, there is no direct way to unsubscribe that profile/recipient from that specific subscription service.You could however manually update the profile and add it to the list of 'Quarantines', or simply run a Workflow to add the profile to this ...

Hi eveline8​I am not very clear on your first question, "can I unsubscribe a profile that I have no subscribe to the service?"Kindly confirm are you saying that you wish to unsubscribe a profile who hasn't actually subscribed to a Service.Regarding your second question, there is no direct way to upd...

Hi arouillard​The second Activity in the Workflow where Audience is being saved, what was the option selected and did the Audience already exist within ACS Instance.To answer your first question, Is that significate that I need to save these contacts in my application (in nmsRecipient) -> You need t...

Hi arouillard​This can be achieved by Save Audience Activity.Once data is loaded within the Workflow, select the appropriate option to either update/create an audience, or create a unique audience etc:Then define your query to select records from this Audience, followed by the Email Delivery Activit...