Did this really resolve this issue? We are having the same issue and we tried everything outlined here and issue is still persisting!

On every pageview as long as you have qualified for the segment.Sent from my Phone

There is a minimum count for data to populated in unused signal report. You might not be hitting this minimum.Pixel looks ok to me. My recommendation would be to create a trait/segment based on this and map it to a cookie destination. Then open the email in a browser that support the img request (confirm it fires in the network analyzer) and then go to the client.com site and check the response for the demdex call and confirm that you qualified for this trait/segment by seeing the segment mappin...

Not exactly. The tester is for the url that fires to Adobe. So you want to grab the url that fires to Adobe Audience Manager (client.demdex.net) and use that as tester. If you are using Analytics Server Side Forwarding then that tool is obsolete.Sent from my Phone

If you are collecting traits from web traffic, make sure you are creating a rule based trait and confirm that the AAM tag is firing on the website you are collecting data from.Thanks,Jerry Helou, Ph.DDigital Experience Architect T: +1 302-381-2883 www.softcrylic.com;

I would start with client care.Thanks,Jerry Helou, Ph.DDigital Experience Architect T: +1 302-381-2883 www.softcrylic.com;

Nancy,I wasn’t aware of a sandbox environment for any clients. That’s exciting.Anyways, for ftp - you need to open a ticket with client care to get your credentials.Sent from my Phone