I wonder if this is due to the way AEM Cloud Service differs from AEM 6.5 and technically a local SDK instance when it comes to asset processing.  In 6.5 assets were processed on the author instance so the file upload goes direct to the instance.  In CS the upload actually goes directly into blob st...

Description -Enable AJO to perform email content generation from a template without needing to also deliver this email directly, enabling use of the AJO templating when interfacing with third part APIs to deliver content. Why is this feature important to you -Lack of support for attachments in AJO m...

Thanks - I assumed this was likely the case.  The potential concern is for clients in regulated industries eg banking where it is necessary for them to be able to fully understand where their data is stored including in secure backup form.

The AEM Cloud Service documentation talks about "Offsite Backups" and says: AEM as a Cloud Service covers this risk as standard for all AEM production environments by continuously copying the entire AEM content to a remote region and making it available for recovery for a period of 3 monthsIs it pos...

this is where use of the dispatcher and potentially loadbalancer makes sense, as you can then map a proper domain main to the server and expose it safely with relevant allow lists etc if you need to limit access to specific source IP ranges (eg your office locations).

Configuration of HTTPS for the AEM Author is only possible by initially connecting over HTTP as out of the box AEM doesn't support HTTPS connections.   If it's a remote machine as in your case running in AWS Cloud, you could avoid exposing it publicly via HTTP by using an SSH tunnel from your local ...

This post explores an area we regularly see clients forgetting when designing and implementing Content Management Systems, and looks at how we can solve these issues in Adobe Experience Manager.

Are you able to share the full stack trace of the error in the logs? Does the same happen if you pre-create the destination folder before installing the package? from the above it appears to relate to the import creating the folders to enable it to place content deeper in the tree.  Can you check in...

oops - posted the above from the wrong account. Martin