Hi @LakshmiPravallika , Thanks for quick response. Even after changing the Routing as suggested, there is no change. It still remains the same.

Duplicating an email delivery template is working fine. But Business users are accustomed to use the New button, so I need to change the default behavior of New button so it opens up an email delivery template.

Hi All, within a delivery template folder when I am clicking on New button, it creates a Direct Mail delivery template by default instead of an email delivery template. Earlier it was creating email delivery template only. Please guide me on how to change the default behaviour so that the New button...