We calculate it based on the internal timestamp of first reported user impact.  Adobe will likely calculate it based on their declared time.  It becomes a bit of a negotiation during the comms with your rep.

Yeah, they told me to grant them access to the Workfront instance so they can check it out.  :insert-cry-laugh-emoji-here:Just that they acknowledged the support ticket.  We use the Support tickets as ways to track the downtime so we have evidence when we go back for service credits.

As mentioned, there's an existing outage.  Adobe is aware but it's taking awhile to recover.Something you may want to think about: https://www.adobe.com/cc-shared/assets/pdf/legal/terms/enterprise/pdfs/sla-ondemandservicesunified-sla-02jun2021.pdfUse the "Monthly" version is the uptime levels as a g...

Cons:The fonts are relatively tiny -- I can't imagine this passes accessibility testingThe fonts look too "bold", in a manner where it feels like much of the UI is "screaming"The text-vs-icon sizing is not proportional in a pleasing wayThe new team selector location is taking up vertical real estate...

On a recent call discussing use cases for Workfront Fusion, we mentioned that we currently export data from Workfront to Snowflake, which raised some questions as to "how".  The answer is a bit complicated, so I wanted to post a more detailed dive here.Disclaimer 1: We are aware that Adobe is curren...