Hello, the goal is to be able to filter an issue report by the Parent Topic Group and the Parent of the Parent Topic Group. Background: I have a project that houses a request queue. The queue has three queue levels: Topic Group A>Topic Group B>Queue Topic (Client>Category>Sub-Category). I am able to...

Hello, It seems that every other piece of data can be pulled onto the Home screen for a issue except for the Path. We have a fairly complex queue setup on one of our request queues with 3-4 layers of topic groups. It would be ideal to see the full path right there on the home screen so that the tech...

Hello, I can submit work requests without any problem using the Outlook add in / plugin. The only thing that isn't working is the custom form. The title of the custom form shows up, but none of the fields. Is there a trick to getting this to work? Thanks for the advice, -Corey Corey Auger

I'm working to setup a request queue with two levels of nested Topic Groups. The problem I'm facing is that the Queue Topic view doesn't show the full path, only the Parent Topic Group. Is there any way to pull in the full path of the queue topic so that I can fully understand how it rolls up? If no...