Hi Corey, Could be a couple of things. Is this also happening when they look at the same request menu in WF itself? If so, is it you that's performing this or one of your Users (i.e. is the person a Sys Admin)? If they're a Sys Admin it's not an access issue. If they're not a Sys Admin it could be an access problem with the Project the subsequent Request will reside in. That project must have the following setting under Edit Project > Access (see screen shot). The user must also have at least a Worker license. If that isn't it, I would usually re-download the add-in (the equivalent of Restarting ).