Hi Adam, Weeeeeellllll. Sort of. I guess it depends on what you use your schedule for. You can go to Setup > Project Preferences > Projects and change Typical Hours per Day. Then in the Project don't select a schedule and it'll default to this. But the behavior is the same as if you used a schedule ...

Hi Adam, My guess is it's related to your Schedule. For example, if you have a schedule that's showing 10 hour days (instead of 8). The trick might be finding which schedule it's using (i.e. it could be at the project level or it could be the user). I would check the Project first. Go to Edit Projec...

Hi Kristin, I would check the project where the request ends up (either your queue project or if you have a landing project that you're routing the request into). Go to Edit Project and ensure that the setting of When someone submits a Request is set to at least Contribute. See attached. This is typ...

Hi Nik, It depends on how your creating your Tasks and Issues. If you create them using the Backlog tab in your Team's Agile view, it will automatically assign that team. Likewise if you open your Iteration (Sprint) and add a Task (aka Story) or Issue, it'll assign the team and also place the Task/I...

Hi Miranda, Honestly this is the approach that was taught to us by our WF Implementation Consultant 4 years ago. At the time we didn't really understand why. But he was the expert and we knew nothing so we did it. Over time I've come to suspect that it was for the access and to keep the access contr...

Hi Miranda, It's just a project. It's an unofficial term  . I chose to call it a Landing Project because that's where your Requests will land (after you route them there from your Request or Queue Project). In the settings of the "landing" project you can control who accesses the requests. You do t...

Hi Jillian, So Groups are whatever you define (typically most of us use Divisions as Groups). Company is, well company  . Teams are whomever you decide to define as a Team. You can be on multiple Teams as well. You can use all three of them to control Access, notifications, etc. For your scenario, ...

Hi Joe & Dustin, Yeah I was thinking a Task report (and filter by Project and the Milestones you wish). However, you want the milestone dates to be side by side (for aesthetics and also you need that for your calculated field). But the only way I know how to get that is using the Milestone View unde...

Hi Joe, Based on the description I don't believe it's possible. How would the Project level form know which task to take data from? However, depending on what you're final desired result is, could you use a Task Report? Then you could use your calculations right in the report and just filter by the ...

Hi Greg, Initially we had help from the WF Implementation Consultant. But for the Helpdesk it was pretty simple as we used the Request Queue and routing and had a form to drive some reporting (i.e. how the ticket came in (email, web, phone), and the applications affected, etc.). For Change Managemen...