Do I have to pick just one costume?  Halloween also happens to be my birthday, so it's definitely a favorite holiday of mine. This was right before the release of Rogue One in 2016, and I spent all day threatening my PM team with the light-saber if they didn't get their billing done on time. This ...

In those cases, I usually guide toward a dashboard with two reports to contain requests and projects separately. In our environment, the information that people want to see in the report about requests only partially overlaps with what they want to see about a project. For a request, they want to se...

I've thought of sippy-cups to avoid spilling, never thought of twisty straws. Love it! 

I'm in, happy to help.

Seconding Heather's vote. Usually by the time I'm searching help docs, it's because I'm trying to solve a problem or I need some random fact like 'how many items can a dropdown menu hold?'. A 10min video is just going to irritate me, even worse if it doesn't eventually have what I want to find.

I'd start by challenging them on what system functionality/visibility/reason they specifically want their own queue. Once you understand better /why/ they want it, then you can evaluate alternative options from there. Most often, I get 'we want to be able to report on our workload' and I can find ea...

Hi Terry,In that scenario, I would have Team A create 'Main Project 123' by converting the original Issue from their queue. A task within Project 123 could be assigned to Team B, and leverage a task-version of the same intake form used in their normal queue to ensure all the right information to com...

I'm not sure I'm accurately visualizing what you're describing, but I definitely agree that I can see the maintenance nightmare from that complex of a scenario. I'll describe our version, I think something in there might work for you. We're at about 50 templates and 30+ queues ourselves.I have rough...

Hi Kundun,The actualWorkRequired field will return the number of hours that have been recorded against the task. As for the actualWork field - I'm hoping someone else will chime in with what it holds. I put it in a report in my instance and it returns data, but nothing I can track easily to anything...

So if a task has 3 people assigned to it, you want a report structure that has three individual lines? In that case, you could start from the 'Work Item' report which would accomplish that.