I'm not sure what's considered best practice.We've never used predecessors on parent tasks (either in WF or in our previous systems), as most of our individual tasks are dependent upon the one above it (occasionally we have tasks running in parallel with each other or standalone tasks).I suppose it ...

Thanks for confirming (and for info about the Event Subscription API).I think I may end up just scheduling a Custom API Call or Search module to run at regular intervals and pull the population of tasks that meet the canStart/milestoneID criteria I need.

I'm trying to build a scenario that is triggered when a certain milestone task is ready to start.  In the Events Filters section of the Watch Events module, I can specify the milestoneID of the task, but canStart is not an available option.  Any suggestions for how to create a trigger?Thanks. 

Have you checked what layout template you've been assigned?  It should be listed in your user profile (right below the access level).  The main menu options can be customized in layout templates (under the Setup area of WF), so it's possible that your current layout template doesn't have the options...

My team's building a scenario to auto-approve certain requests from our main request queue.  I've been testing the scenario in our sandbox, and it's been working so far.  My colleague asked if it would be possible to send an email/communication to select users once the approval has been done.I'm usi...

Hi All,Our team has been using issues chiefly as as requests for incoming, unplanned work.Recently we decided we wanted to be able to log reasons for task delays in some of our projects.  There was a point of emphasis that we need to have the ability to log more than one reason for delay.  Rather th...

Thanks.  I added 3 test requests in the sandbox preview (2 for queue #1 and 1 for queue #2).The Search module works--finding all 3 requests--but with the Custom API module, it only yields a result when including a single queueTopicID value.  When I add the second value to the array, the output data ...

I'd support this functionality if submitted as an idea.  I frequently need to export raw milestone data and process it in Access to get the view we need.

Thanks!

Fusion newbie here.I've been playing around with a custom API call, trying to get it to pull requests I created in the sandbox environment; I want only those requests that fall into two specific queue topics in the request queue.I was able to enter the queue topic criteria as part of the URL, and it...