THANK YOU for this question and the answer. I always just told people, i'm not sure why it does that.

ahh!! glad to see you got it figured out.  Those filters can get you sometimes and make you feel crazy.

Hi @Joanna Patterson‚ - You can report on time tracked in the General Time section with an hours report. We built it in an hours report and have it grouped by Hour Type.

My everyone, my name is Erica, I'm the Customer Success and Professional Services Operations Manager and I am our Workfront Admin. We started using Workfront (full time) in February but have had Workfront for about almost a year. Our Customer Success team uses Workfront for time tracking to customer...

Hi @Sarah Nau (Dominium)‚ ,I am the operations manager for our Customer Success and Professional Services departments. We use Groups and Sub Groups for our professional services department. Within our PSO org, we have many teams that make up that department. I added a screenshot to show our group an...

@Marla Driver‚ - when you made the new updates where they brand new updates or did you leave a "reply" on an older update? I have noticed that if you leave a "reply" to an older update, it doesn't show the reply in the view.

Hi @Angie Lawrence‚ - I would suggest clearing your cookies and cache as a first step. Sometimes our users run into weird issues like the above and clearing their cookies and cache usually resolves it. If that does not work, you can submit a ticket to support with this link. If you are not the admi...

@Shawn Flege‚ - I know you can stop users from logging time on completed/dead projects from setting that in the preferences area but it does not look like you can stop users from logging time on completed tasks.  If this is something that is happening, you can probably build a report that shows t...

Hi Everyone,I hope someone can help and make me feel less crazy.  I have templates that our teams use to create projects. In the template, the tasks have "Revenue Type" marked as either "Not Billable" or "Role Hourly". The idea was that they should not be deciding which tasks are billable vs. non ...

HI @Keaton Beyer‚ - to my knowledge, you can not auto set hour types based on the task. You can set a default hour typer for individual users but not for tasks . I would LOVEE that feature so if you want to create the idea in the idea exchange, I would vote on it and express how much this feature i...