All of this makes perfect sense, thanks for explaining and providing screenshots, very helpful. How did you change the Key? It looks greyed out in your first screenshot, and it is for me as well when I try to edit an issue status. Unfortunately I don't have the ability to select/unselect the various...

Hi @KatherineLa, thanks for this! Wow, what you shared makes sense but I do see how it could get tricky. We've been talking about the possible need for custom statuses on requests and projects anyway, so the method you're using could fit in nicely for us. Are your custom statuses on Issues set speci...

When we convert a request to a project, its default status is set to Planning. According to this documentation, this means the request will remain in a New status. How can we change this? For example, if we wanted the request to go to "In Progress" when the project is in Planning. The documentation ...

Those are great suggestions, @skyeh, thanks for helping me think outside the box. I've reached out to our system admins to see if we can explore an alternative solution as recommended. Thanks!

Oof, that's what I was afraid of. Thank you for confirming and explaining the steps, @Madalyn_Destafney !

I have a slew of items sitting in My Open Requests that are associated with projects that are cancelled or otherwise complete. Is there a way to get these requests to close or cancel automatically, without having to individually change the status of each one?  TIA!  

Thank you @skyehansen, I appreciate your help. My apologies for the late response, somehow I missed a notification on your answer.

When converting a request to a project, there's a section called Project Settings. 1. Is it possible to hide any or all of the fields in this section?2. Where can I go in Setup to manage these Project Settings? 3. Risk field - where does this exist on the Project, once it's created?This help article...

Hi Rafal, thanks so much for your help! I will try to wait patiently

I noticed recently that with the New Commenting Experience, it appears you cannot notify / tag / @ mention a team member from the Task or Issue Summary panel. Why was this functionality removed and are there any plans to add it back? I reviewed the documentation but didn't see this specific function...