Hi there, I want to select all the recipients who have at some point (at
least) opened 1 email sent by us, as well as those who haven't.The
problem is the fields 'Status' (of delivery) and 'type (of action)' can
have multiple values and depend on the delivery the system randomly
selects for this report. E.g. I can filter by these fields (Status =
sent and type = open) and in the complement I would still can see status
= sent and type = open, because maybe in the first filter the system was
Hi @wodnicki, Do you mean duplicating campaigns templates or delivery
templates? In any case, how should I do that?We usually duplicate both
the campaigns and the delivery templates because we have many types, but
maybe we are not doing it the right way. Thanks for your help!
Hi @wodnicki, thank you for replying.The first picture is what I see in
the campaign management folder. I don't understand what those numbers
highlighted in orange mean.The second one is the deliveries folder. From
140 records created in that folder, 128 are this type of deliveries
(duplicate deliveries that I'm not interested in).Have you ever seen
this before? 🙂 Thank you,Clara.
Hi, I have been sending emails from ACC since November and I've realised
that every time I duplicate a campaign, the previous deliveries are
added to this duplicated campaign as 'Tasks' in the Dashboard and they
appear with status = 'To submit'. They also appear in the deliveries
folder with the pencil icon next to them, and there are several of them.
Is there a way I can get rid of these tasks? What do they exactly mean
and why do they appear? Thanks 🙂Clara