Hi @Sukrity_Wadhwa , Since my "email format" field wasn't configured, I couldn't really see who was receiving text versions, but I shared with my client Laurent's comment, so yes, I would say this is resolved  Thanks

Hi @LaurentLam  Thank you so much for your reply. I will take those comments into account and will let my client know.

Hi @Deb_Tripathy , Thanks for your reply. I've tried what you suggested but everyone in the database has an email format "unknown". Do you know if there is another field I can look into? Thanks for your help on this! Clara

Hi everyone, I would like to know if it's possible to see how many people in the database will receive the text version when the email is sent, and how many people has received the text version once the email is sent. Is there any field I can look at? Thanks!Clara

Hi there, I want to select all the recipients who have at some point (at least) opened 1 email sent by us, as well as those who haven't.The problem is the fields 'Status' (of delivery) and 'type (of action)' can have multiple values and depend on the delivery the system randomly selects for this rep...

Hi @Jonathon_wodnicki, Do you mean duplicating campaigns templates or delivery templates? In any case, how should I do that?We usually duplicate both the campaigns and the delivery templates because we have many types, but maybe we are not doing it the right way. Thanks for your help!

Hi @Jonathon_wodnicki, thank you for replying.The first picture is what I see in the campaign management folder. I don't understand what those numbers highlighted in orange mean.The second one is the deliveries folder. From 140 records created in that folder, 128 are this type of deliveries (duplica...

Hi, I have been sending emails from ACC since November and I've realised that every time I duplicate a campaign, the previous deliveries are added to this duplicated campaign as 'Tasks' in the Dashboard and they appear with status = 'To submit'.  They also appear in the deliveries folder with the pe...