I am using ACC v7 and have setup a web application that uses the survey
module to enable customers to provide extra information about
themselves. The survey successfully submits the information and this
information can be viewed in the responses. However, I can't find a way
to link each response back to the customer that submitted them.
Customers receive links to the survey via emails that are sent from the
same instance of ACC. The only difference with our setup is that we
don't send the emails...
Hi Marcel, The campaign workflow takes two
customersscreenshot1.jpgsplits 50% to the subset which is assigned a
segment codescreenshot2.jpgand the remaining 50% to the complement which
emptyThe Delivery is set to New, created from a
templatescreenshot4.jpgThe coding has been added to the Delivery
Scriptscreenshot5.jpgAfter running the workflow there is only one
delivery createdscreenshot6.jpgThis delivery is being sent to both...
Thanks for your reply Marcel. Although I was able to implement your
suggestions, the result was the same in that both groups of customers
are given the same delivery label and delivery code. In the target data
I can see customers are being assigned different segment codes depending
on which segment they are in and a segment code is being pulled into the
delivery label and delivery code. However, it is the same delivery label
and delivery code for all customers. I'm happy to try other suggestions...
We have two groups of customers who are being emailed the same html, so
it make sense to send them the same email delivery that contains this
html. But we want to track the email engagement of each group
separately. To achieve this we currently create two email deliveries
with two different delivery labels and then load the same html into both
deliveries. Is there any way to use just one email delivery but to pass
through a variable for each group into the delivery label? Thanks.
Hi @Sukrity_Wadhwa Our email designers are working through the suggested
code changes and will be testing to ensure changes provide us with a
solution. I will let you know how the testing goes. Thanks.
We use html coding in our emails to display content only
when the email is opened with the Microsoft Outlook Client. However
Adobe Campaign doesn't identify the url and therefore does not track the
url. Are there any ways to get Adobe to recognise the url or is there
alternative html coding that you would recommend?
Thanks @Manoj_Kumar_ From looking at all of the userAgent fields there
doesn't seem to be an obvious way to identify Apple Mail users.
Therefore how would you use these fields to identify these customers, eg
where device = iphone and operating system family = iOS. In this example
the customer could still be using an email client that isn't Apple Mail,
so is there a way to be more specific?
We currently use analytics providers to identify and report on which of
our Adobe Campaign (v7) customers open their emails on Apple Mail. Is
there a way to identify these same customers through Adobe Campaign?