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The 4th edition of the Campaign Community Lens newsletter is out now!

Tracking urls that are hidden by <!--[if mso]


Level 2

We use <!--[if mso]> html coding in our emails to display content only when the email is opened with the Microsoft Outlook Client. However Adobe Campaign doesn't identify the url and therefore does not track the url. Are there any ways to get Adobe to recognise the url or is there alternative html coding that you would recommend?

5 Replies


Community Advisor

Hello @paul_wotton.

i planned to solve this by adding the actual generated tracking url and replace the ones inside the conditional comments before we send the email out. I wanted to do it before the send but i thing you can also hardcode them. But good practice is not to use CTA inside conditional comments





Community Advisor

Hello @paul_wotton  


This can be solved by using the normal anchor (a) tags instead of v:* VML tags


You can use something like this

<!--[if mso]>
        /* Outlook-specific HTML content goes here. */

Let me know if that helps



Hi @paul_wotton,

Were you able to resolve this query with the help of any of the given solutions or do you still need more help here? Do let us know.


Level 2

Hi @Sukrity_Wadhwa 


Our email designers are working through the suggested code changes and will be testing to ensure changes provide us with a solution. I will let you know how the testing goes. Thanks.