User Profile

Hi Srikanth,Each DM account has a configuration setting called "Reply Image Size Limit." It specifies the maximum reply image width and height that can be returned to the client. The server returns the "illegal image size" message if a request would cause a reply image whose width or height is larger than this setting.To adjust the MaxPix, log in to DM cloud(Scene7 Publishing System), and choose Setup > Application Setup > Publish Setup > Image Server > Reply Image Size Limit. Increase this sett...

Hi,Kindly confirm the exact AEM version you are working with, configuring AEM Assets with Brand Portal via Adobe I/O is supported on AEM 6.4.8.0 and above and AEM 6.5.4 and above. So, make sure you've got the latest service pack installed on the instance. Also, login as administrator on the instance to have sufficient rights for making the config. Regards,Vikas

Hi,There could be many reasons why an asset gets stuck in PublishIncomplete. I suggest opening a support ticket with us along with complete error logs and if possible adding debugger logs[0] capturing specific calls to the dm cloud for further investigation. Also, I would recommend upgrading the instance to the latest service pack as we've fixed quite a number of bugs/issues related to the processing of assets in SP4 and above.[0] • com.day.cq.dam.scene7 = communication between AEM and Scene7.• ...

There are two ways you can get the cache cleared for the assets with AEM DM Hybrid setup: 1. In AEM you can change the Default Manifest setting for the image server. You can fine-tune quality (JPEG quality, resolution, resampling mode), caching (expiration), and prevent the rendering of images that are too large (defaultpix, defaultthumbpix, maxpix). More detailed information can be found here[0]2. Open a support ticket along with the list of asset URLs and will get that processed from the backe...

Hi, What is the run mode of your AEM instance? To use this functionality for creating mix media set, the runmode of your AEM instance needs to be dynamicmedia_scene7[0] and related settings under cloud-config should be in place as described in the below help article. Once the settings are present, the video/asset that you uploaded would be synched with DM cloud and that's what Mixed Media [1]set requires. [0] https://docs.adobe.com/content/help/en/experience-manager-65/assets/dynamic/config-dms7...

Hi Diksha,As part of your profile, you need to enable the Smart Crop Ratio tool to select pre-defined aspect ratios. So, did you enable it and added the crop ratios? Try creating a new video profile, enable smart crop, and add some crop ratios. Apply this on a new folder and check the video, the option will show up. Here is the help article you can use: https://docs.adobe.com/content/help/en/experience-manager-65/assets/dynamic/video-profiles.html#about-smart-crop-videoThanks

Mentioned documentation is the right one and has all the steps required for the integration in detail.

You can request your existing DPS professional account provisioned for DPS 2015 from this link : https://adobe.allegiancetech.com/cgi-bin/qwebcorporate.dll?CM2KP9. Once you fill the request form, Please allow for up to five business days for your account to be set up. Thanks,Vikas