Hi Srikanth,Each DM account has a configuration setting called "Reply Image Size Limit." It specifies the maximum reply image width and height that can be returned to the client. The server returns the "illegal image size" message if a request would cause a reply image whose width or height is large...

This could be a bug as pointed earlier and as suggested kindly update the instance to the latest service pack and check if it helps. If the issue persists even after the upgrade, I recommend opening. a support ticket with a complete set of error logs for further investigation.

There were some issues related to bulk processing of assets, sometimes metadata from scene7 was not updated for the assets, etc. You can also check the Publish Asset settings selected in the dm cloud config, if its set to upon activation that means assets would be replicated to dm cloud but won't be...

Hi,Kindly confirm the exact AEM version you are working with, configuring AEM Assets with Brand Portal via Adobe I/O is supported on AEM 6.4.8.0 and above and AEM 6.5.4 and above. So, make sure you've got the latest service pack installed on the instance. Also, login as administrator on the instance...

Hi,There could be many reasons why an asset gets stuck in PublishIncomplete. I suggest opening a support ticket with us along with complete error logs and if possible adding debugger logs[0] capturing specific calls to the dm cloud for further investigation. Also, I would recommend upgrading the ins...

There are two ways you can get the cache cleared for the assets with AEM DM Hybrid setup: 1. In AEM you can change the Default Manifest setting for the image server. You can fine-tune quality (JPEG quality, resolution, resampling mode), caching (expiration), and prevent the rendering of images that ...

Hi, What is the run mode of your AEM instance? To use this functionality for creating mix media set, the runmode of your AEM instance needs to be dynamicmedia_scene7[0] and related settings under cloud-config should be in place as described in the below help article. Once the settings are present, t...

Hi Diksha,

Hi Diksha, The smart crop for videos work differently than images. For videos it won't show the renditions for you to edit by clicking on Smart Crop, instead, you've to create a Viewer Preset with Rich Media Type as Smart Crop Video to use them. The URL which gets generated from the smart crop viewe...

To use Smart Crop, you should be using dynamicmedia run mode(i.e. dynamicmedia or dynamicmedia_scene7) on your AEM with cloud-config updated with DM account setting. In case these conditions met and you still don't see Smart Crop renditions than kindly check the Image profile you've created. Does it...