Hi @arpan-garg  the default behavior is happening because you’re using internal opt-out. As you have a custom preferences, you should use external opt-out and the configure a streaming or http API to update these preferences when the customer clicked on the opt-out. regarding the unsubscribe date, y...

@Ajo_WisdomChase  Personnaly I don’t see any value for using IDs as they’re autogenerated by the system and you’ll need do reconciliation again later (but maybe with CJA they’re automatically mapped)   that being said, I’m usually adding action name and name. As example for a birthday, the source na...

Hi @SaurabhDeswal    With your use case, there is a risk of overlap because of the 7 days between the two touchpoints.   At high level, I’m seeing 2 approaches:   first: use 2 journeys. Journey 1 will send the first email and the journey 2 will send the reminder. Cons here is the multiple entrances ...

Hi @Ajo_WisdomChase    @if you don’t want AJO to add style breaks, Just start with email designer (do not import your html as during the import it will add additional styles) then add an html component and copy-paste your html into it to keep your html structure.   thanks, David

Hi @Varun_Kalra1    Yes, you can use multiple events in the same journey.   only limitation is they need to have the same namespace (e.g email, ECID, crmid, etc)   there is an option called timeout    find more details https://experienceleague.adobe.com/en/docs/journey-optimizer/using/orchestrate-jo...

@random_guy_tech  You have multiple datasources ootb with AJO. if you need specific data only I will recommend to create and manage a view on your end and give AJO access to this view. ulrimately, you can use sftp approach to load data into AJO. I’m not suggesting FAC for now because it’s an add-on ...

@Ajo_WisdomChase  With update profile, you can’t update fields which have enumeration. From your screenshot, it looks like the behavior when using unsubcribe at identity level (consent idSpecific) if you have a http which is xdm compatible, you can just trigger an api call from postman with the stru...

Hi @AndresBautista    I updated the link  https://experienceleague.adobe.com/en/docs/journey-optimizer/using/content-management/content-experiment/content-experiment Keep in mind that Adobe updates documentation after every release. Thanks, David

Hi @Ajo_WisdomChase,   1) I have noticed that every URL I refer to ends with the UTM parameter utm_content=dashboard. Can someone explain the purpose of adding this UTM parameter? [David] please check if your channel surface has this utm parameter   2)  I also noticed that a correlationID is automat...

There in an option called "Authorize character transliferation". If it's supported by your SMS provider it should work. Otherwise, you will need to use unicode  David