Erik,Theirs a couple of things that could be at play.1. (common) You do not have the correct permissions to view workspace.Fix: Reach out to an admin on your team to give you the correct permissions.If you are an admin or you have the correct settings please reach out to client care by emailing: cli...

Hi,The file will automatically be picked up.Here is our documentation on the exact steps.Import classifications via FTP Thanks,Steven Hofheins | Adobe Support

Hi,Typically if you don't see overlays or overlays without data the following issues come to mind.First, let me explain this--Activity Map when the plugin is run it scans the dom for all of the links for the following information (page, region, link)This is how it knows where to place the overlay an...

David,The supported browsers currently are: "The latest major version of these browsers: Firefox, Chrome, Safari, or Edge."From here it becomes a personal preference.Thanks,Steven Hofheins | Adobe Support

Seong,There are a few different things that could affect these to have different results between an eVar and a prop.1. If the prop or the eVar isn't fired on some pages.ex 1: Lets say an eVar was already set before visiting this page and the visitor visits a page without a prop set the eVar will be ...

Hi,In the admin console, you should be able to add any product permissions to this user.If you are having further issues please open a ticket with client care by emailing:clientcare@adobe.comPlease include:Company:User:Issue:Thanks, Steven Hofheins | Adobe Support

Sarah,Typically this is a one time issue and goes away after a little while.If this is a constant issue please try another browser and clear cache and cookies.If that doesn't fix it please open a ticket with client care.clientcare@adobe.com,Please include:Company:Schedule Report Name:Report Suite:an...

Deleted workspaces aren't recoverable, chances are that this scheduled report still exists in the scheduled reports section.Components> Scheduled ReportsSearch here and see if you can find it and delete it.If you cannot find it, open a ticket with client care.clientcare@adobe.com, Please include:Com...

oodaddy2​Go ahead and open a ticket with our customer care team by sending an email to CustomerCare@adobe.comPlease include the following--Company:Report Suite:Exact Steps to Replicate:And a screen shot if possible.Thanks,Steven Hofheins | Adobe Support

Hi,The reasons you may see someone reload a site--1. Updates to the site and they aren't seeing it yet.Example: Let's say a company has a new product released and the release date and time is about to happen. You will see people refreshing the site to see the update with the new product. 2. Content ...