If you are still experiencing this error, you'll need to contact Client Care so they can dive deeper into your account - https://experienceleague.adobe.com/?support-solution=General#support
You'll need to open a ticket with Client Care. You can email clientcare@adobe.com or check out the support portal - https://experienceleague.adobe.com/?support-solution=General#support
We don't currently offer a sandbox environment for Analytics but we do have some great training for beginners on Experience League.
https://experienceleague.adobe.com/#dashboard/learning
I assume this question was in regards to business catalyst. You should be able to find the latest details here - https://www.businesscatalyst.com/partners/build
There is also an EOL announcement here - https://secure.worldsecuresystems.com/product-announcement