Hi vinaydkarde​If the broadlog shows as email sent but it is still not received by the end user then deeper investigation needs to be carried out. For example reviewing the MTA child logs to see if mta processed the email or not and next course of troubleshooting would depend on it. As you have ment...

Hello vinaydkarde​Can you also check the sending logs to verify if that shows as sent ? At the same time if the email was sent within your organization , Can you ask the recipients to check if the email has not landed in their spam/junk folder ?Regards,Ananya Kuthiala

Hi nicolais56285807​Most likely yes. Please reach out to our support to get this fixedRegards,Ananya Kuthiala

Hi dominikl66817691​The link for support portal is https://support.neolane.net/ . You would only be able to raise a ticket if you are listed as a supported user for your company. Incase you are not then you can request a colleague of yours to raise an ticket with all relative information.I Hope this...

Hello parasb1361107​Welcome to Campaign World !!!To get started i would recommend going through Adobe Campaign Classic and Adobe Campaign Standard Documentation to get yourself familiarized with the product.ACC - Browse Collection ACS - Adobe Campaign Standard Learn & Support Along with this you may...

Hi dominikl66817691​In order to verify if this is related to server configuration, Could you view the source of the delivery and then try to open the image url directly in a browser like Chrome and if it shows error message like "Access Denied" then you would need to raise a support ticket on our su...

Hi dominikl66817691​Apart from build upgrade has anything else changed ? In terms of server location or url ? When you say every image in Campaign instance is unreachable do you mean that you are not even able to preview any image uploaded via public resource ?It would be great if you can paste the ...

Hello maurizioc92956636​In the delivery alert activity you may use " <%= instance.vars.queryCount = vars.recCount %>" which would print the number genereated by query activity.Regards,Ananya Kuthiala

Hi ravitejagundu​The structure of the workflow can be pretty simple. Add a query activity which will query for that recipient in recipient schema and add a delivery activity in which you can paste the content of the delivery by looking up for the same from previous delivery or delivery template that...

Hi ravitejagundu​Incase you have email archiving/ BCC feature enabled ( Depending on your build ) then you can option a copy of the email and re-send it to the customer but incase you do not have it setup then you would have to target the same user via workflow and attach the invoice in the delivery...