since ‎25-07-2014
‎11-09-2020
ananya_kuthiala
Employee
Re: Adobe Campaign Classic - Sequences Exhaustion
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hi @OlgaPOE You can do that via generic query editor too with the following steps Click next 2-3 times until you see the following screen and then click on "Start the preview of data" Regards,Ananya Kuthiala

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Re: Adobe Campaign Classic - Sequences Exhaustion
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hello @ukender Which script do you require and what build of ACC are you using ? Please be cautious while switching any sequence without analysis as that could have consequence on the instance. Regards,Ananya Kuthiala

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Re: Adobe Campaign Classic - Sequences Exhaustion
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hi @sushantt3671424 Alot has changed since i presented that topic during office hours 2 years ago.. For example in latest build by default any new schema created would have its dedicated sequence. A lot of out of the box tables have been moved to their dedicated sequence as well which reduces the consumption of xtknewid. I would suggest to go through the release notes Sequence Auto Generation Second query regarding changing sequence bit, by default sequence are on 32 bit and as of now there is n...

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Re: oldest build version of Adobe Campaign Classic runs in windows server 2016
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hi Kausik B​Adobe no longer provide any build older than V7 9032 for installation or upgrade in general hence i would not recommend installing any older build for example 8932.8850, etc. Also there have been security patches added to 9032 hence any build prior to that is not an good option to proceed with. Here is the link for release notes which tells you about enhancements and security patches available in new build Release 19.1 Regards,Ananya Kuthiala

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Re: ACS- Delivery without storing in DB.
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi @chan2111It is not possible to send email without it being stored in database.Regards,Ananya Kuthiala

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Re: Issue deploying email
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi @charlinew82228857This error usually comes when the block that was put in the text version does not have any content which is why system is returning the error, so either you can remove the block from the template and recreate the delivery or add data in the text block to use so it will not display the same error again.I hope it helps !!!Regards,Ananya Kuthiala

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Re: Engagement Splits - Sending to recipients that didn't open email
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi @isaiahh43009223Here is the link from product documentation for the same Configuring filter definition Also used case documented similar to your requirement Retargeting non-openers Regards,Ananya Kuthiala

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Re: Engagement Splits - Sending to recipients that didn't open email
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi @isaiahh43009223You can query trackingLogRcp and broadLogRcp table. Forst query broadLogRcp table to check whether an email was sent to particular recipient and then can filter trackingLogRcp table to see whether they opened/clicked a email.There are many ways to achieve the requirement of yours , i just shared one example for the same. You may also consider created a pre defined filter so you do not have to build the same logic again and again.Regards,Ananya Kuthiala

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Re: Error while updating the database.
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi pradeepn30031990​You should try using change dimension activity to update the records successfully. Here is thelink from documentation explaining what the activity does https://final-docs.campaign.adobe.com/doc/AC/en/WKF_Repository_of_activities_Targeting_activities.html#Change_dimension Regards,Ananya Kuthiala

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Re: IMS Integrations Failing
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hi @fredericom24805345Is this the first time you are trying to setup IMS integration ? Did you check the web logs for any additional information you get there regarding this error ?Usually the issue is with the association mask or product context so its worth checking the external account as well within ACC.Regards,Ananya Kuthiala

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Re: Delivery Logs for Test Profiles
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi braullio_soares​Yes there are delivery logs for test profiles in ACS In order to access them you need to open the main delivery and then on the top left of the screen you will see text "Summary". You just need to click on that and from the dropdown box select proofsOnce you open the proof then you would be able to see the exclude logs for it.Regards,Ananya Kuthiala

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Re: QUE-370005 Pre-defined filter 'FLT12" no longer exists in the database. Cannot complete the query
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi jennyf54893966From the error it appears that delivery/workflow would be setup to use a pre defined filter which has internal name FLT12. You need to review your delivery and check if anywhere that filter is referred and remove it or check the workflow as well.Here is the link on how you create it as well in case you would like to know more on this topic Creating predefined filters Regards,Ananya Kuthiala

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Re: Email smtp check
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi sr508​As far as i know Campaign cannot validate if a email address is valid or not however there are few websites which i think can. Now in order to check if an email has been sent or not to a particular recipient, you can open the delivery and click on delivery tab and there you can see if the email has been successful or not. If an invalid user is targeted then then status for that user will be failed and reason column will show the text. For example mailbox does not exist, invalid user, et...

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Re: Error while upgrading to 6.1 build 8985
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hi rogert45520942​As stated in error message "Please restart all services (nlserver and web server)" You should stop all nlserver processes from running and all web servers (either apache, or IIS to kill attached nlsrvmod).Issue comes from the fact that if web server is still running after a post-upgrade from a build prior to ACC-18.6.2.8949 to a build after ACC-18.6.2.8949 then nlsrvmod attached to web server will still hold a reference to 'old' shared memory (version 105). This will prevent nl...

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Re: Push notification for react native android application
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi rohank32503627​Are you talking about a demo version of Adobe Campaign standard or does your organization already has licensed version ? There are 2 ways of creating android push notification.1 - Configuring a mobile application using SDK V42 - Configuring a mobile application using Adobe Experience Platform SDKsIf you are not able to access Mobile app channel in ACS than it might not be enabled for your instance and needs to be done but firstly depends on if you have a demo instance or referr...

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Re: Requirements of the system to use adobe tool
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi komal76​Adobe campaign standard is Saas based solution hence works via browser and cannot be installed locally so your current hardware configuration should be sufficient.For Adobe camapign classic if you plan to install it locally to learn and explore than 4gb of ram plus an i3 processor would be sufficient enough plus 80 gb of free disk space on Hdd.Adobe campaign classic server or console cannot be installed on Mac as it only supports windows,CentOs,Debian and RHEL. Here is the document fo...

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Re: Push notification for react native android application
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi rohank30298345​Please find documentation which would help you with the same.1 - ACS - Adobe Campaign Help | About push notifications2 - ACS - Preparing and sending a push notification3 - ACS - Understanding Campaign Standard Push Notifications Payload Structure4 - ACS - About push notificationsRegards,Ananya Kuthiala

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Re: Requirements of the system to use adobe tool
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi komal76​Could you specify which tool are you referring too ? Its just not Adobe software that would be running at times but other software's as well so it basically depends on your usage of the application. For example if i want to run AEM author and dispatcher instance locally i would atleast have 8 gb of ram plus atleast i5 processor. Similarly if you only use adobe campaign classic console then even 4gb would be sufficient as it is just a client console and not the server itself.Regards,An...

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Re: Forbidden Error while using SOAP web service For Message Center
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi akshayk88446729​This problem comes due to whitelisting issue between apache and web server in my opinion. If your message centre/execution instance is hosted by Adobe then please raise a support ticket as 0:0:0:0:0:0:0:1 would need to be whitelisted in LAN security zone and user/password needs to be set to true.In the below format :

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Re: Adobe Campaign Classic - Sequences Exhaustion
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hi ayats67229299​I see you have raised a support ticket for the same. One f our team members will provide you with the scripts over the ticket.Regards,Ananya

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Re: Add 'urlPermission' in 'serverconf.xml' data schema
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi somasundaramhalduraiNot possible as of now. You would need to make changes directly in the server configuration file.Regards,Ananya Kuthiala

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Re: Add 'urlPermission' in 'serverconf.xml' data schema
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hello somasundaramhaldurai​The url needs to be whitelisted in the server config file under node and not in the schema. Could you add that url in the config file. Once done save the file and via command line type nlserver config -reload so that the changes can take effect immediately.Also please note this task has to be performed as neolane user on the server.Regards,Ananya Kuthiala

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Re: Send a proof error - SOP-330011 Error while executing the method 'Play' of service 'nms:delivery'.
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi akramullak35861785​Is this test done on your local machine or a production server ? From the error it appears instance is not able to communicate with the tracking server. Was the tracking ever setup on this server ? Are you able to ping the tracking server outside campaign but from the same machine ?If this is a sandbox machine then while creatng delivery click on the tracking/images link in the delivery screen and un check tracking in order to send out the email delivery.Regards,Ananya Kuth...

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Re: Adobe Campaign Classic - Sequences Exhaustion
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hello nevinm22982398​Alot has changed since i presented that topic during office hours. For example in latest build by default any new schema created would have its dedicated sequence. A lot of out of the box tables have been moved to their dedicated sequence as well which reduces the consumption of xtknewid. I would suggest to go through the release notes Sequence Auto Generation Incase you still require the script then please raise a support ticket so we can understand the current situation in...

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Re: Boxes with question marks in deliveries
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hello jalejap52365997​Is it only happening with 2 mailboxes ? Once you open the email in gmail or outlook could you ensure all images are downloaded Regards,Ananya Kuthiala

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Re: Where are delivery indicators statistics calculated in Adobe Campaign?
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hi salvdangelo​personClick is calculated with the following formula Indicator descriptionTotal number of @source-ids for which the URL category equals "Email click".Indicator calculation formulaCountdistinct(Iif([url/@type]=1, @source-id, 0))Documentation that would help - https://docs.campaign.adobe.com/doc/AC/en/RPT_Accessing_built-in_reports_Reports_on_deliveries.htmlRegards,Ananya Kuthiala

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Re: File transfer error: Unsupported protocol
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hi salvdangelo​If the sftp is mounted on the same application server then you should use the file collector activity to download the file in a workflow.Regards,Ananya Kuthiala

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Re: Adobe Campaign Classic - Sequences Exhaustion
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Classic
Hello @Pabst_dk andreyt99885240​Could you please raise a ticket for our support team and an available consultant and provide you with the same.Regards,Ananya Kuthiala

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Re: Adobe Campaign Standard
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi isib65003967​You can refer to the following documentation for creating and managing users in ACS https://helpx.adobe.com/campaign/standard/administration/using/managing-groups-and-users.htmlAdobe Campaign Help | Managing groups and users Regards,Ananya Kuthiala

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Re: Adobe Campaign Architect Certification 9A0 -393 Query
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ananya_kuthiala

Employee

ananya_kuthiala
- Adobe Campaign Standard
Hi Gaurav.Behl​The Architect exam covers Adobe Campaign Classic only as of now. When i appeared for the exam last year it included questions on V6 only however recently the exams have been revised hence might have questions related to V7 as well.In terms of the topics covered you should prepare about the various deployment types , Server/DB configuration, Security.Regards,Ananya Kuthiala

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