Images not displayed after Campaign update

Forum|Forum|7 years ago
July 26, 2018
11 replies
7900 views

Our Adobe Campaign worked without issues until recent update. Now landing pages cannot fetch header image. When I upload new header image to brand, system doesn't save them. Only thing that is working correctly is newsletter delivery item because it uses image from AEM instance. Every image in Campaign instance in unreachable. Any ideas?

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Best answer by kuthiala_ananya

Hi dominikl66817691

The link for support portal is https://support.neolane.net/ . You would only be able to raise a ticket if you are listed as a supported user for your company. Incase you are not then you can request a colleague of yours to raise an ticket with all relative information.

I Hope this helps !!!

Regards,

Ananya Kuthiala

kuthiala_ananya

Adobe Employee

Hi dominikl66817691

Apart from build upgrade has anything else changed ? In terms of server location or url ? When you say every image in Campaign instance is unreachable do you mean that you are not even able to preview any image uploaded via public resource ?

It would be great if you can paste the error you are getting.

Regards,

Ananya Kuthiala

D

DominikLackovicAuthor

Level 2

Everything else is the same. No preview. There is no error message, just this default thumbnail.

In Brands, system doesn't save uploaded image and it always looks like this:

kuthiala_ananya

Adobe Employee

Hi dominikl66817691

In order to verify if this is related to server configuration, Could you view the source of the delivery and then try to open the image url directly in a browser like Chrome and if it shows error message like "Access Denied" then you would need to raise a support ticket on our support portal so our team can liaise with Infrastructure team to get that rectified.

Regards,

Ananya Kuthiala

D

DominikLackovicAuthor

Level 2

You are correct. When I try to open URL directly, I get this error message:

WEB-530009 Access denied.

Can you tell me where exactly can I raise a support ticket?

kuthiala_ananya

Accepted solution

Adobe Employee

Hi dominikl66817691

The link for support portal is https://support.neolane.net/ . You would only be able to raise a ticket if you are listed as a supported user for your company. Incase you are not then you can request a colleague of yours to raise an ticket with all relative information.

I Hope this helps !!!

Regards,

Ananya Kuthiala

N

nicolais5628580

Level 2

We are facing the same issue with both our stage and production instance, so I'm guessing this might really have something to do with the update.