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SkyeHa
SkyeHa
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  • I'll try and attend! Our users inline edit as much as they can, and they struggle with selecting and deselecting objects, especially if they only want to edit one object. (I think this functionality has changed slightly with the new list improvements and it's now more difficult than ever to deselect...

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  • this occasionally happens to me. The allowed width in the custom form preview is wider than the allowed width for the custom form in a request queue area. So my shorter-width fields are fine. But if the two side-by-side fields are both wide, they will usually line break earlier than you might wish. ...

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  • I'm not able to duplicate this in my instance. In my original issue, it continues to show the original requestor as having entered the information into the fields. Is it possible that you are looking at the project tracking rather than the issue tracking? It makes sense to me that if a project custo...

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  • hi Tara yes, you're correct. Nothing is going to solve your problem, unless you train your users to go back into their task and manually correct the actual completion date. Since I don't like that solution, I usually just make sure my reports don't show completed tasks, or at least show them in a di...

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  • I'm not sure I understand the question. But here's what I'm getting from the report. You're filtering on hours coming from 3 different home teams. And I think you're saying that not all your (Work and Plan) users have showed up. So my first question would be: do all your users have one of these 3 te...

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  • Would it be an exists statement? Why do you always have the hard questions! -skye

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  • I'm going to go out on a limb and say there's no way to show all the teams on an issue report, which is I assume what you're asking for (primary contact's other teams) -- so it's probably the case that you'll have to put a calculated field on your user to show their other teams and then call that in...

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  • I guess I don't really understand your question, in that case. If users are not logging their own hours, how do you know when someone hasn't logged hours? or who is part of which team? You also haven't clarified what errors you're getting in the reports you do run? -skye

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  • I think probably the place to look would be the task report. However, the task report only groups by the primary assignee: so if you have 2 people assigned to a task, the second person would be left off in any scenario where you group by user. You might try an assignment report, in that case--I don'...

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  • hi Kara, for the tasks, the amount of time a user is spending on a task is either called Actual Duration or Actual Hours, and this measurement is only accurate if a user performs a few very specific steps. Actual duration can be considered the amount of time the task sat in someone's court regardles...

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