@aablank1 This is not a standard application, hence I guess you are not able to see any documentation. However, you can try implementing a tag on a page and track data in adobe analytics

@escounpo Implement an eVar or a prop which captures source and medium and use processing rules to contact both values as source/medium  You can read about it here  https://experienceleague.adobe.com/docs/analytics/admin/admin-tools/processing-rules/processing-rules.html?lang=en      

@fiorenzaf127741 I could not think of anything else, since you have already tried processing rules and report suite settings. You might have to use a data warehouse and extract these values in excel and have the formula to convert it to your local time and report the values.   You can also try VISTA...

This article talks about how to implement ACDL  using ACDL extension through Adobe Launch

Spoiler     @matteucc you would need to fire a custom event whenever the product list page loads and then create a calculated metric which would be some thing CTR = (Custom event/Total Page views)%100 This is just a workaround, because Adobe analytics does not have CTR metric by default  

@MattBlake You can do that, you can use a generic data source and enable Transaction ID  and upload all of your call center data as custom events into adobe analytics  https://experienceleague.adobe.com/docs/analytics/import/data-sources/data-types-and-categories/datasrc-transactionid.html?lang=en

@V1W Adding to @Pablo_Childe It would be because of difference in API versions in workspace and report builder  Workspace uses API 2.0 is new and upgraded version of API 1.4.where as Report Builder and Report & Analytics reporting built on 1.4 version.   Here is the document link for more details on...

@ben_5 The data feeds that you receive are already filtered with bot hits, ensure you apply these filters,  Hits normally excluded from Adobe Analytics are included in data feeds. Use exclude_hit > 0 to remove excluded hits from queries on raw data. Data sourced data are also included in data feed...

@JanJav You can use V5 SDK still and do acquisition tracking in mobile apps   Here is the documentation on the same https://experienceleague.adobe.com/docs/mobile-services/android/acquisition-android/acquisition.html?lang=en#section_CEA30C652AC8470784B8054E299B80FA    

@kamlesh-maddheshiya  This documentation should help  https://experienceleague.adobe.com/docs/id-service/using/reference/cors.html?lang=en