Hello @LeadousEx , Your scenario is very relevant for multi-brand or multi-business unit setups.   In AJO you do have role-based permissions , and you also have attribute-based access control. However, even with these capabilities, you cannot define access at an individual journey level — for exampl...

Hi @Silvio6 ,   You should first check what tracking data is being sent back from your mobile app to Adobe Experience Platform (AEP). Normally, the app should send a tracking event that includes fields such as the messageProfileID. If this field is missing, it might mean the mobile SDK is not sendin...

Hello @bjoern__koth ,    Just apart of this way: Did you think to use pipeline event in Adobe campaign ?  https://experienceleague.adobe.com/en/docs/campaign-classic/using/integrating-with-adobe-experience-cloud/experience-triggers/configuring-pipeline#   This is designed for this type of use case, ...

Hi @Mario248 ,   As I know, In AJO, personalization inside content templates is powered by a Handlebars-based expression language. That means: 1. You cannot define or assign your own variables in the template using syntax like `{% let ... %}` or `{%= ... %}` — these are not supported in AJO. 2. You ...

Hello AEP Community    With the September release, Adobe introduced the full release of Agent Orchestrator — the new agentic AI layer inside Adobe Experience Platform.    What it does:   Powers AI Assistant with conversational workflows Uses a reasoning engine to adapt plans step by step Levera...

Hello @Mia-jm_Wa ,    As I understand, normally it should be increased.   For e.g. : If 100 identities are sent to a destination, and later 10 are removed → the system will report 110 identities activated across those runs (100 created + 10 removed).   I did not get the opportunity till now to run i...

Hello @Michael_Soprano , As I understand, it is recommended to use ECID as a secondary identity and not combine it with the primary identity in the event schema. Here's how you can set it up: • In the profile schema, create the CRM ID as the primary key, assigning it a namespace (e.g., CRM_ID). Make...

Hello @Sweekruthi,     For the customer UI you need historical data as below:   By default, Customer AI looks for a user to have had activity in the last 45 days if no eligible population definition is provided during the application configuration. Additionally, Customer AI requires a minimum of 50...

Hi @Devyendar ,   The out-of-the-box Salesforce CRM destination in Adobe Experience Platform appears to be hard-coded. When you configure a new connection and select the Salesforce ID type, the drop-down only offers Lead and Contact options. This behavior suggests that the connector itself is fixed ...

Hi @PraveenSi3 ,   To troubleshoot the SFTP connection issue, I recommend testing the connection outside of Adobe Journey Optimizer  using tools like WinSCP or FileZilla. This will help determine if the issue lies with the credentials or the connection itself. Please try entering the same credential...